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Ticket system

🔗 ◆ Operational TU Dresden's central ticket system - operated by ZIH - supports departments that provide services in the structured processing of inquiries. The ticket system includes a customer portal for employees and guests of TU Dresden (access to own tickets; access to FAQs that are released for TU members), a processing portal for registered users (ticket processing, FAQ editing) and a FAQ portal (access to FAQs that are released worldwide). Tickets are processed according to a defined process. Tickets are either generated by retrieving a mailbox or entered manually by an agent. They are initially classified, prioritized (first level support) and processed after transfer to the responsible agent (first, second and third level support). 7 entries, newest to oldest

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